Most Popular Questions About Delivery
When will my order arrive?
It’s easy to find out the cost and speed of each shipping option in our online shop. You can calculate shipping for individual products by clicking the ‘calculate shipping’ button on a product page.
Want to know shipping options for your whole shopping basket? Enter the shipping destination in the cart or checkout pages and you will see the transit times and prices for the different options.
Where is my order?
Missing an order? Take these two simple steps first.
- Check if you have received a dispatch confirmation email from us.
- Check the transit times for your shipping destination country and delivery option.
Should your order have arrived by now?Make a claim here
Yes. Standard delivery and expedited delivery are available for the USA.
Standard delivery takes 7-10 days.
Expedited delivery arrives 2 days after dispatch.
Yes. Standard delivery and expedited delivery are available for Australia .
Standard delivery takes 6-14 days.
Expedited delivery arrives 3 days after dispatch.
Standard delivery in the UK arrives 2 days after dispatch.
Expedited delivery in the UK arrives next day after dispatch. All orders are dispatched within 2 business days.
We can ship our products to any European country. Enter your shipping country destination at checkout to see transit times and costs.
Yes, we do ship to Asia. Enter your shipping country destination at checkout to see transit times and costs.
Have you received a dispatch confirmation email? If you have, you will not be able to change your delivery address.
If you haven’t, please email firstname.lastname@example.org immediately with your order number and desired delivery address. We will do our best to change it if the order has not already been dispatched.
We ship to all countries around the world. Simply select your shipping destination from the dropdown menu at checkout.
Very occasionally, deliveries outside the EU and USA are kept at customs. You are responsible for checking local customs regulations and paying any import feeds if they arise.
Not sure if we ship to your country? Check the dropdown menu in the shipping country destination at checkout.